Warranty Service Request

If you believe your product is not operating properly, please use the form on this page to report the issue(s). Per the conditions you accepted at purchase your product is covered under a 12-months parts only warranty.

There are some things that are not covered by warranty:

Damage to glass and/or broken glass are not covered under Warranty.
Gas refilling of refrigerated equipment is not covered under Warranty.
Consumable parts, including bulbs, batteries, and oil, are not covered under Warranty.
B-Grades are heavily discounted and are sold without Warranty and MAY NOT include non-essential parts.

Faults also may be due to the use or installation of the machine. Most suspected faults are down to use, installation or misunderstanding on the part of the user so we strongly suggest you carry out checks to ensure the fault is with the product itself and covered by the warranty.

Parts only Warranty Claims

A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineers' report on letter headed paper in PDF format with supporting photos to be sent back to ourselves, within 30 days of the reported fault, which we will then forward onto the product manufacturer. Any warranty claims requested without a qualified engineer report and supporting images will be rejected.

Please note that the following will result in a rejection of any warranty claim:

Misuse
Site issues (eg. room temperatures/ventilation/positioning)
Failure to clean or maintain the product in accordance with instructions
Incorrect, poor or faulty installation/re-assembly
Poor or faulty drainage
Poor or faulty services (eg. utilities)
Physical damage
Damage/blockages caused by foreign objects
Faults caused by poor quality products/detergents etc.
Failure to comply with the instructions supplied with the product