Terms & Conditions

Terms & Conditions of Sale


Who are we?

Adexa Direct Limited is a supplier of catering equipment and services to commercial customers. 


1. Goods being Sold

1.1 Every sale is considered a business to business contract. If you are making a personal purchase for yourself please note that you will not be covered by the consumer Distance Selling Regulations (DSR’s). Therefore we are not obligated to offer refunds or accept returns even if items are unused


1.2 We always aim to ensure all the product information on this website as accurate as possible. All products images are for illustrative purpose and very occasionally you may find that the dimensions, colours and features may differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. Adexa Direct Limited is not liable for any inaccuracies.


2. Pricing and Payment

2.1 All prices listed are subject to the addition of VAT at the standard applicable rate.


2.2 Prices are correct at the time of listing and may be subject to change without prior notice.


2.3 Occasionally an error may cause product price/description to be incorrect, in which case Adexa Direct Limited shall be under no obligation to honour the incorrect price.


2.4 All orders placed with Adexa Direct Limited may be subject to further credit or security checks.


3. Delivery

3.1 Free of Charge delivery is generally restricted to the United Kingdom. The Channel Islands, Highlands, Northern Ireland and remote areas may be subject to additional carriage charges and extended delivery lead times. Orders under £50 will incur a charge of £4.99.


3.2 Delivery as standard is a kerb side delivery to a ground floor site. In most cases this will be between the hours of 7.30am and 6.30pm but the courier may call you outside of these hours. This does not include unpacking and positioning, which must be done by the customer. Drivers will be unable to assist with the unpacking process due to liability insurance regulation.


3.4 Expected delivery time frames are shown on product pages, but may be subject to change due to stock availability or if any additional security checks are necessary. We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website. However, Adexa Direct Limited is not liable for any delays.


3.5 Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.


3.6 Adexa Direct Limited is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a delivery delay of the order. It is the customers responsibility to plan and prepare for such instances.


3.7 The Customer is responsible for ensuring that all items will fit onto or within the premises. You (the Customer) are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Any charges caused by an aborted delivery due to this will be passed onto the Customer.


3.8 We will charge a redelivery fee if no one is available on site to take delivery of the goods.


3.9 Prior to dispatch from our warehouse, Adexa Direct must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.


3.10 All delivery times given are estimated and they are quoted in terms of normal working days. It is very important to note that delivery times may be affected by factors beyond our direct control.


3.11 Should Adexa Direct Limited be in a situation where they are not able to fulfil delivery of all products in an order, Adexa Direct Limited shall be entitled to perform partial delivery of the order, without prior notification to the customer. In cases where Adexa Direct Limited are not able to deliver the remaining products of a partially delivered order within a resonable time frame the remaining payment can be subject to a refund to the customer without prior notice.


3.12 You may cancel your order prior to it being delivered as long as it has not been dispatched, however, on orders paid by credit cart or PayPal there will be a 5% charge of the order value to cover card handling costs and associated administration costs. If an item has been dispatched there may be a cancellation fee to cover relevant carriage fees.


4. Damaged Shipments

When a product is delivered to you, the first thing you must do is inspect the goods for any damage by unpacking the product. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report the damage to Adexa Direct Limited within 24 hours to make a claim.


5. Returns

Goods sold may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging. The restocking charge for returned items is 25% of the full invoiced amount. 


No goods are accepted for return after 14 days.


Please note, once an order has been placed and despatched the 25% restocking fee will still apply.


Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.


6. Installation and Usage of the Goods

The Customer need to ensure that all power supplies, water and gas connections are appropriate for the goods supplied. All gas powered goods must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter. Adexa Direct Limited will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation. Adexa Direct Limited reserves the right to ask for the installation and service engineer reports for warranty claims.


7. Warranties and Liability

If an items is not working on delivery or within 10 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing within this timescale. After 10 days from the invoice date, normal terms of warranty will apply.


Warranty stated is a parts only warranty and no labour or engineer costs are covered. 


A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineers report sent back to ourselves, which we will then forward onto the product manufacturer. Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.


At our discretion, if we choose to cover the products with Back to Base warranty, the buyer is responsible for the cost of sending the product back to our warehouse and sending it back to the buyer after being repaired.


Adexa Direct Limited is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customers responsibility to plan and prepare for such instances.


By agreeing to purchase, the Customer agree to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change. 


8. Termination

Adexa Direct Limited reserves the right to cancel or suspend any order where payment has not been received or in which payment has failed subject to credit checks or otherwise.


9. WEEE Directive

As a distributor of commercial catering equipment, we are committed to the protection of the environment and the implementation of the WEEE directive. The most practical way to carry out this system is to offer our customers a collection and disposal service at the end of the equipment’s life cycle. Due to the nature of this system, extra charges will be incurred if you (the Customer) choose to opt for this service.


10. Terms and Conditions of Website Usage

By using this website you agree to these terms and conditions.


11. Age Requirements

To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.


12. Disclaimer

Whilst Adexa Direct Limited has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith.


Adexa Direct Limited disclaims as to the accuracy of the information supplied by third parties or for apparent errors and omissions.


13. The Company

This website is wholly owned by Adexa Direct Limited.


Registered Office

Adexa Direct Limited 

Unit 1 White Lane Farm 

Tongham

Farnham GU10 1BU